REFUND POLICY

A legal disclaimer

Refund Policy

At Flawlyss, we strive to ensure your complete satisfaction with every purchase. Please read our refund policy carefully to understand how refunds are processed:

1. Eligibility for Refund:

• Refunds may be issued under the following circumstances:

  • The item is defective or damaged upon receipt.

  • The wrong item was shipped.

  • The item is significantly different from what was described on our website.

• We reserve the right to refuse a refund if the item has been used, damaged by the customer, or is not in its original condition.

2. Initiation of Refund:

• To initiate a refund, please contact our customer service team within 7 days of receiving your order.

• You may be asked to provide photographs or other evidence of the issue for our records.

3. Refund Process:

• Once your refund request is approved, we will provide you with instructions on how to return the item.

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable amount of time.

4. Return Shipping:

• If the return is due to our error (e.g., defective or wrong item shipped), we will cover the return shipping costs.

• If the return is not due to our error (e.g., change of mind), the customer is responsible for return shipping costs.

5. Non-Refundable Items:

• Certain items are non-refundable, including:

  • Gift cards

  • Downloadable software products

  • Clearance or sale items

6. Final Sale Items:

• Some items may be marked as final sale and are not eligible for return or refund unless they arrive damaged or defective.

7. Partial Refunds:

• In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

8. Refund Denial:

• We reserve the right to deny a refund if we determine that the item does not meet our refund criteria as outlined in this policy.

9. Processing Time:

• Refunds are typically processed within 5-10 business days after the returned item is received and inspected.

10. Refund Policy Changes:

• Flawlyss reserves the right to update or modify this refund policy at any time without prior notice.

If you have any questions or concerns about our refund policy, please contact our customer service team. Thank you for choosing Flawlyss!

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